worldwide air freight

Worldwide Air Freight

Seamless Air Freight service to and from any location world wide. Together with exclusive partner Hellmann World Wide, Ace Express Air can enhance the competitiveness, speed and reliability of every client.

Global Deep Sea Services

Deep Sea container service to and from all parts of the world, guaranteeing low rates and fiscal benefits for all customers.


Logistics

Logistics & Warehousing

Catering for the ever changing logistical need of Ace Express clients, we take complete control of the supply chain, including collection, storage and delivery.

Ace Freight

International Road Freight

The Irish market leader in the express movement of both groupage and full loads between Ireland, the UK and Europe.

Ace Freight

Irish Domestic Distribution

Irelands premier Pallet Distribution Network, offering an overnight distribution service to and from any part of Ireland and the UK.

Customer Service Representative

Job Title: Customer Service Representative

Reporting to: Executive Assistant to Commercial Director

Location: Blake’s Cross, Lusk, North County Dublin


Summary

The primary function of this role is to provide support for the Customer Services Team & act as a point of contact for all Ace customers, be it via email, on the phone or in person, all within a fast moving, ever changing, competitive environment.

The successful candidate will be required to provide order processing capability, managing customer service requests/queries etc. in a timely manner & ensuring they deliver total customer satisfaction through all communication channels.

This role is an opportunity for a pro-active individual who is dedicated to supporting the newly established Customer Service team to achieve & deliver a high standard of professional service plus continuous improvement, throughout the departments.

Key Responsibilities & Accountabilities


Person Specification

Essential Criteria:

Desirable Criteria:

The successful candidate will also be measured on weekly KPI’s on three of the objectives outlined below:

  1. Volume & € value of Pre-Pay bookings
  2. Number of customers that have successfully moved to online bookings
  3. Sales leads passed to Commercial office


Application Process

To apply, please send a cover letter and CV to skeating@ace-express.com Please insert job title in the subject line. 

Ace Express Freight is an Equal Opportunities Employer

Closing date for applications is 17:30 on Wednesday, 1st July 2020.

This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.

 


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