Customer Services
Ace Express Pallets is an amalgamation of the best and most forward-thinking transport and distribution companies in Ireland.Each company in the network was chosen for its commitment to providing the highest levels of service, and all network members have signed a service charter. This charter is governed by a set of key performance indicators, which are continuously monitored, and are upgraded on an ongoing basis.
Among a number of unique services, we offer:
Local Depots
Because we always use drivers who operate from local depots, journey times are faster, safer and more efficient. Collection/delivery arrangements can be tailored to suit individual customer requirements, with late-evening collections available to manufacturers and distributors who want extra time to take/dispatch orders, which in turn increases sales and profits.
Customised Corporate Services
We offer a range of customised logistics management services for corporate clients to meet their unique requirements, including customer relationship management functionality and integrated storage and warehousing modules.
Next Day POD Viewing
We guarantee customers the ability to view scanned images of signed POD documents on line by 10 a.m. on the day after consignment delivery. In addition, we can customise POD documentation to client specifications and all documentation can be printed on client stationery if required.
Easily Accessed ‘Track & Trace’ Data
Our IT system enables network members to offer a full track and trace facility to their customers. By using a secure password to log in to the Track & Trace section of this website, customers can access a flow of information relating to consignment status and delivery details at any time from their own PCs.
Prudent Security Measures
The CCTV system in our central hub and transit warehouse records all pallet movements. As an additional security measure, we provide all local depot management teams with hand-held digital cameras so that they can photograph palletised goods that prove problematical: digital images may then be emailed to customers for verification/follow up purposes.
A ‘Virtual Warehouse’
We have tens of thousands of square feet of secure space in various locations available to companies which may need to create a ‘virtual warehouse’ or which may simply need to lease temporarily a number of pallet spaces for the storage of goods awaiting distribution.
And Finally
Hand off-loading and tail-lift delivery is available at every depot nationwide
For peace of mind we insure all pallets automatically for up to €10,000 each.
